Artificial intelligence has certainly changed the game in many ways. From setting your alarm and calling a client from your phonebook to creating interesting images and analyzing market trends, it’s becoming a crucial part of any business.
But with all the perks that AI offers business owners, will this technology completely replace human virtual assistants?
Short answer: No, not by a long shot.
However, for a detailed explanation, continue to read this article.
The Power of the Human Touch
AI can process complicated tasks at short intervals with results comparable to those of humans. However, professional virtual assistants have something AI does not: the human factor.
What does this mean?
While AI is smart and capable of handling various administrative tasks, it still can’t handle duties where human-level decision-making is required. Specifically, it struggles with integrating emotions and nuances when performing tasks, something that only a human can deliver. We call this the “human touch”.
Human Factor in Action
For example, a business needs to deal with a complicated customer that has the potential to be a great revenue source. AI will base its decision on analytics and trends, which could lead to ending the relationship with this customer. A professional virtual assistant, on the other hand, may find the silver lining and continue working with this customer, resulting in a positive for your company. Nuances like these greatly differentiate a VA and make them indispensable in a business’s success.
This can be seen more in customer service or customer-facing tasks. With most companies using AI chatbots to communicate with customers, there’s still something about interacting with a human instead of a robot. Customers appreciate a company more when they can talk to a real person on the other line and know that a human is dealing with their concerns.
AI is a Partner, Not a Competitor
Another way to look at AI is not as a replacement for a VA, but rather as a reliable tool to enhance productivity and achieve greater output. Many VAs utilize the power of AI in their day-to-day tasks, from schedule management platforms to AI image generators for their next social media post.
So, then next time you need assistance in managing your business, consider hiring a professional virtual assistant from Ijara Manila. We leverage our expertise and experience in the industry to set you up with the right VA for your business needs. Schedule a discovery call today to see how we can find you the right fit.